I sold computers for Dell for about a year.  Then I moved to other areas within Dell and got off of the sales floor.  The one thing that I learned was that the 3 year warranty is a real cash cow from any company.  Those warranties are not a huge expense to the customer and they are generally a 90% profit to the company that sells them.  That is why we got a spiff, or an additional bonus, for selling one. [Read more →]

My son turns 16 this week.  He told me what he wants for his birthday.  He wants “freedom”.  He is still mad at me since I made him go to bed last night earlier than 11:30.  Despite the fact that he had to get up this morning at 5:30 so that he could be driven the 30 minutes to get to school and go to band practice before 7. [Read more →]